Privacy Policy

Introduction

Tiny Champs ("we," "us," "our") is committed to protecting the privacy and personal information of our clients, including the children participating in our programs and their parents or guardians ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services. The types of personal information we collect may include:

• Contact Information: Name, address, phone number, and email address.
• Child Information: Name, date of birth, gender, medical conditions, and emergency contact details.
• Payment Information: Credit card details or other payment information.
• Usage Information: Information about how you use our services and website.

2. Methods of Collection

We collect personal information through various methods, including:

• Registration forms completed by you.
• Direct communication with you via phone, email, or in person.
• Our website and online registration forms.

3. Use of Personal Information

We use your personal information for the following purposes:

• To provide, manage, and administer our programs and services.
• To communicate with you about your child's participation in our programs.
• To process payments and manage billing.
• To improve our services and customer experience.
• To comply with legal obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our staff and coaches who need the information to provide our services.
• Third-party service providers who assist us in delivering our services (e.g., payment processors, IT service providers).
• Medical professionals in case of an emergency involving your child.
• Government authorities or other entities as required by law.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

5. Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and electronic records.
• Limiting access to personal information to authorized personnel.
• Using secure methods to transmit personal information.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable time and may require verification of your identity before providing access.

7. Cookies and Website Usage

Our website may use cookies to enhance your user experience. Cookies are small files placed on your device that help us understand how you use our website and improve its functionality. You can manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the changes will take effect upon posting. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Tiny Champs

simone@tinychamps.com.au

By using our services and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.